CUCINA & AMORE SHIPPING INFORMATION

Shipping Information

Cucina & Amore ships orders from our Fulfillment Center in Richmond, California within the 48 contiguous states only. Shipments to Alaska, Hawaii and Puerto Rico require special arrangements. Please contact our office for details and to make any arrangements. No shipments can be made to PO Boxes.

Standard Shipping

Cucina & Amore orders are shipped via Standard Ground Shipping with United Parcel Service (UPS) or United States Postal Services (USPS). Orders shipped via UPS can be tracked online while orders shipped via US Postal Service cannot be tracked. Standard Ground Shipping can take anywhere from 7 to 10 business days, depending on shipping address. Product availability and prices are subject to change. All prices for products and shipping are quoted in US Dollars.

Delivery

Generally, all in-stock orders will be processed and shipped within 1-3 days upon receipt in the office. There is no guarantee of delivery times and days, but orders should be received within 7-10 business days unless specified otherwise. Please note that all items on one order may arrive in separate packages on different days. Please check all addresses carefully. Cucina & Amore guarantees delivery only to the addresses we are provided.

Standard Shipping Charges

Orders placed after 9am PST will be processed the following day. Delivery is available Monday-Friday for orders to the 48 contiguous states only. Saturday and Sunday are not considered delivery days. A special holiday schedule may apply.

Quality Guarantee

Our Cucina & Amore warehouse team takes great care in ensuring your order gets to you in the best condition. If for some reason there is an issue or your products are damaged during transit, please contact Customer Care Department at 510-964-4838 Monday through Friday, 7:00 a.m. – 5:00 p.m. PST. For faster response please email us at contact@cucinaandamore.com.

Returns & Refunds

CUCINA & AMORE / KITCHEN & LOVE offers a 100% satisfaction guarantee. We have a 15-day money back guarantee return policy for all products. If for some reason, you are not satisfied with your purchase, you may return it for replacement, credit or refund within 15 days of receipt. Refunds will not be issued for any freight delivered late or past expected time. For returns, please wrap the package well, include the packing list/invoice enclosed in your order and ship it to:
Cucina & Amore / Kitchen & Love
Attn: Customer Care Dept.
2100 Atlas Road, Suite F
Richmond, CA 94806

Please be sure to ship your item by an insured, traceable method. This service is offered by UPS, USPS, FedEx and other carriers. Please contact our Customer Care Department at 510-964-4838 Monday through Friday 7:00 a.m. – 5:00 p.m. PST for any questions regarding credit or replacement instructions.

Promotional Shipping Codes

Promotional shipping offers apply to orders that meet applicable sale amounts in merchandise before shipping/handling rates and that are shipping to a single address only. Promotions are not valid outside the 48 contiguous United States and cannot be combined with any other offer or applied to previous orders.